Frequently Asked Questions

Everything you need to know about shopping with Shop Goya.

How do you ensure the freshness of food items during shipping?

We use temperature-controlled packaging and expedited shipping methods for all perishable goods to ensure they arrive at your doorstep in peak condition.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full refund or replacement.

Do you offer international shipping?

Currently, we ship to all 50 U.S. states. We are working on expanding our logistics to include international destinations in the near future.

Where can I find nutritional information and allergen warnings?

Detailed nutritional facts and allergen information are listed on each individual product page under the 'Ingredients' tab.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.