Shop Goya Returns & Refunds
At Shop Goya, we stand by the quality of our authentic flavors. If your order arrives damaged or incorrect, you can request a return or replacement within 30 days of delivery.
1
Check Eligibility
Ensure your items are unopened, in original packaging, and within the 30-day return window for non-perishable goods.
2
Submit a Request
Contact our support team with your order number and photos if the product was damaged during transit.
3
Pack Your Items
Securely pack the items in their original shipping box and attach the prepaid return label provided by our team.
4
Receive Your Refund
Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing